Service Design: From Insight to Implementation (Paperback)

Service Design: From Insight to Implementation By Andy Polaine, Lavrans Løvlie, Ben Reason Cover Image
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Description


Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.



Product Details
ISBN: 9781933820330
ISBN-10: 1933820330
Publisher: Rosenfeld Media
Publication Date: March 13th, 2013
Pages: 216
Language: English